GP Pathways

Smarter care navigation.
Clinically validated.
Fairer access for all.

Book a Demo Download our Real World Evaluation report

GP Practices

Thousand Patients

Week Pilot

4.8/5 Rating

Problem Statement

GP surgeries are stretched to breaking point. Reception teams are forced to make rapid decisions without clinical support. Patients with minor conditions are often booked into full GP lists—or worse, bounced between pharmacy and the GP surgery, due to eligibility uncertainty. In deprived areas, this compounds health inequalities, access, patient dissatisfaction and outcomes.

Introducing GP Pathways

A clinical care navigation tool designed to help general practice teams guide patients to the most appropriate service—quickly, safely, and fairly.

NHS Clinical Logic

Uses NHS England-approved clinical pathways to validate eligibility for Pharmacy First and Minor Ailments services

Safeguarding Reception Staff

Supports non-clinical staff in confidently navigating care decisions

Pharmacy First

Reduces bounce-backs to the GP by verifying inclusion/exclusion criteria at the point of contact

Access Equity

Improves access equity by removing personal bias or guesswork in referrals and decision-making

ARRS utilisation

Enables better use of the wider care ecosystem—from First Contact Physio to Mental Health Practitioners

Voluntary, Community & Social Enterprise organisations

Connects patients with care coordinators and community services efficiently

Impact from our West Yorkshire pilot

10-week evaluation across 5 GP practices, commissioned by the University of Huddersfield

↑ 85%

Increase in clinically appropriate Pharmacy First referrals

↓ 67%

Drop in referral rejections and return-to-GP cases

34k

Patients covered in pilot programme

4.8/5

Patient satisfaction rating

Built for the whole Primary Care system

Reception Teams

Navigate patients at first contact over the phone, in-person and supplement online triage

PCNs

Coordinate resources across practices and ARRS teams effectively

ICBs

Improve patient flow and meet care access targets across the region

Community Care

Integrate with social prescribing and voluntary services seamlessly

Not Just Another Digital Tool

Clinically informed care navigation aligned with NHS service pathways

Feature	Traditional Tools	GP Pathways
Clinical Validation	Limited or none	NHS England-approved pathways
Reception Support	Minimal guidance	Comprehensive decision support
Bias Reduction	Relies on personal judgment	Evidence-based routing
Integration	Standalone systems	Whole system approach

What our users said in our pilot

“We now have a better documentation of advice and safety netting, which would have been left to individual interpretation before.”

“It’s very easy to use, and the fact that it guides you through each step removes the uncertainty, especially when you’re not medically trained.”

“It actually supports the appointment utilisation… if a patient has a problem, the software directs them to the specific provider they need rather than the GP.”

Our Mission

We believe a patient's journey shouldn't be shaped by who answers the phone or who they see at the front desk, or by what the patient tells the staff member. By embedding clear clinical logic, GP Pathways supports a fairer, more consistent navigation experience—especially for those who face barriers due to language, literacy, or background.

Ready to Scale

Already tested amongst 34k patients within West Yorkshire - GP Pathways is ready to deploy across practices, PCNs, and systems.

Ready to Transform Care Navigation?

Let's reclaim GP time. Let's help patients reach the right care sooner. Let's build a fairer system—one referral at a time.